Customer service
Do you need any help? Below we answered the most asked questions.
Do you have another question or need more information? We are happy to help you!
You can contact the customer service everyday from 9:00 am till 9:00 pm by phone or email.
Phone: +31202445393
Email: [email protected]
Shop addresses:
| A-Bike Vondelpark | A-Bike Leidseplein | A-Bike Central Station |
|---|---|---|
| Tesselschadestraat 1E | Kerkstraat 27A | Oosterdoksstraat 106 |
| 1054 ET Amsterdam | 1017 GB Amsterdam | 1011 DK Amsterdam |
| A-Bike City Center | A-Bike Rembrandt Square |
|---|---|
| Nieuwe Nieuwstraat 19D | Amstel 140 |
| 1012 NG Amsterdam | 1017 AE Amsterdam |
Contact us
Frequently asked questions
Reservations
Although it’s possible to just walk into one of the A-Bike shops spontaneously, we advise you to reserve bikes and bike tours in advance. That way, you’ll know for sure whether your bike or tour is available.
It is possible to cancel your reservation for a rental bike or a bike tour. If you cancel up until 2 days in advance there will be no charge. If you cancel between 2 days and 1 day in advance, we will charge you 50 percent of the rental price. If you cancel in less than 1 day (24 hours) in advance there will be no refund. Please send an email to [email protected] if you would like to cancel your reservation.
Would you like to pick up the bike(s) a little earlier or later? Or did you change your mind about the type of bike, or the bike tour you booked? Then it’s possible to change your reservation. Just make sure you do this at least 24 hours in advance by sending an email to [email protected].
All staff at A-Bike Rental & Tours Amsterdam speak English. If you speak another language, like German, Spanish, or French, there’s a good chance that one of our employees will be able to speak one of these languages too.
Bike rental
Deposits are required for rentals for certain bikes. For all e-bikes, including fatbikes, there is a minimum €75 deposit to be paid in cash or by card before the rental. The deposits will be returned according to the same payment method as they were paid as soon as the rented bicycle is returned in proper order. In the event of damage for A-Bike Rental & Tours Amsterdam, the amount charged for the damage will be subtracted from the deposit.
The type of bike that will best fit your needs depends on your plans:
- When you rent a bakfiets (cargo bike) in Amsterdam, you can easily go cycling with your kids. A cargo bike lets you transport them safely and practically through the city.
- When you rent a tandem bike in Amsterdam, you can enjoy something extra special. Perfect for two people if one of you is less fit or not so confident on a bike.
- When you rent an e-bike in Amsterdam, you can cover longer distances without getting tired, and enjoy extra support when you need it.
- When you rent a fat e-bike in Amsterdam, you can cruise around in style and comfort, even on longer rides.
- When you rent a children’s bike in Amsterdam, kids up to around 10 years old can explore the city on their own two wheels — with you right there beside them.
- When you rent a city bike in Amsterdam, you can explore the whole city comfortably and safely, powered by your own legs.
Are you not sure what bike will fit your needs? Send an email to [email protected]. We’re happy to help you out!
The following things are included in the rental price of the bike: fantastic service, free wifi and coffee in the shop, two locks, and of course the most important thing, a well-maintained bicycle of excellent quality, made in the Netherlands.
The city bikes and regular e-bikes are available in two different sizes. The children’s bikes come in two sizes as well. The saddles and handlebars of all bicycles are adjustable, so there’s always one that fits your height.
Yes, we can drop off your bikes at your hotel, hostel, or apartment. The price for delivery depends on the location, date and quantity. Please send an email to [email protected] to request a delivery.
Bike tours
The minimum amount of people for a bike tour to start is four.
The following things are included in the price for a bicycle tour: the bicycle, the guide, coffee and wifi in the A-Bike shop.
It really depends on how many people participate in the bike tours. If several people have booked the tour, then you’ll all bike together as a group. If the group is bigger than 12 people, another tour guide will join the bike tour.
Yes, we also offer private tours. However, it is important that you write to us about this in advance by email.
We offer bike tours with guides who speak English, Dutch, Spanish, German, and French. If you have a specific language request, please let us know in advance.
For children joining the tour in a children’s seat, all the bike tours are free. If a child is biking along by him- or herself, we charge the normal price.
You have to book a bike tour at least 24 hours in advance. And of course, the sooner you book, the better.
If there is light rain, we will provide you with a raincoat and the bike tour will still happen as planned. However, if there’s heavy rain, we will either postpone the tour, or cancel it. In that case, we will refund you your money.
Cycling in Amsterdam
Amsterdam is one of the safest capitals in Europe. Strangely though, the amount of bicycle thefts is relatively high. That’s why we provide all our bikes with two locks: a ring lock and a cable lock.
You use the first lock to lock the bike itself, and the other to lock it to a bicycle rack or another object (like a gate or a lamp post). If you’re with a group, you can also lock the bikes to each other. Just make sure you don’t accidentally lock your lock to the wrong bike!
When you’re cycling in Amsterdam, the most important thing is to wear weather-appropriate clothes that you can move comfortably in. If it’s chilly, wear layers. The first few minutes might be cold but after the first few kilometres your body will warm up, so it’s handy to be able to take off a layer. Tight pants can get pretty uncomfortable on longer rides.
Amsterdam is a safe city, so there really aren’t any neighbourhoods where you shouldn’t cycle. However, like in any city, always use your common sense. If you’re cycling down a street at night and don’t feel comfortable, just try taking a route that’s busier instead.
You’re not allowed to park your bike everywhere in Amsterdam. To be sure that you parked your bike correctly, we always advise you to park it in a bicycle rack (wherever possible). You will see bicycle racks all throughout the city. In any case, never park your bike in the road, or in the middle of the sidewalk. Around train stations and busy squares like the Leidseplein, it’s important that you park your bike in the designated areas. You can read more about parking your bike in Amsterdam on this (English language) Amsterdam municipality website.
The cargo bike has a weight capacity of 50 kg, which means it can carry two kids or one kid and one dog!
The panniers have a capacity of up to 14 liters.