A-Bike Rental & Tours Terms and Conditions

General terms and conditions for bike rental and bike tours

Definition of terms

Bicycle: the (e-)bike and/or any other item that is comprised by the contract

Customer: the natural person or legal entity purchasing the bike rental and/or bike tour service from A-Bike

Bicycle tour: a guided tour by bicycle offered by A-Bike and its partners

A-Bike: A-Bike BV, the company offering the bike rental and bike tour services according to these terms and conditions

Rider: the person actually riding the bicycle (during the rental period)

Written: in writing or electronically

Article 1: applicability

These general terms and conditions apply to all contracts between A-Bike and customers for bike tours and/or bike rental, including accessories such as helmets and child seats.

Article 2: offer and agreement

According to the wishes of the customer, A-Bike makes a written or oral offer. The offer contains (where applicable) the name of the service (bike rental or bike tour), rental period, and price. Furthermore, it states the opening hours and telephone number of the company, the manner of payment, and the type of deposit.
The contract is established when the customer accepts an offer from A-Bike.
A-Bike will retain ownership of rented bikes and accessories at all times.

Article 3: price and duration

The customer is not allowed to return a rented bicycle after the date and time agreed upon and stated in the contract. Bikes must be returned to the same branch in which they were rented and during the business hours of A-Bike. These depend on the season; in the low season from 00am-18.00pm and the high season 09:00am-21.00pm, always 7 days a week. For more information, please refer to www.a-bike.eu.
One day is considered to be 24 hours.
A-Bike is not obliged to give any refund for rented bikes that are returned before the end of the contractual rental
For each hour that the rental period is exceeded by the customer, A-Bike is entitled to charge the difference of the price of the initially agreed upon rental period and the actual, extended, rental period.
If the bicycle is not returned on time, A-Bike is entitled to take back reclaim the bicycle immediately.

Article 4: cancellations

When customer cancels a a booking for a bike rental or bike tour:
- Up until 48 hours before the tour or start of the bike rental, 0% of the price will be charged.
- Between 48 and 24 hours in advance, 50% of the price will be charged.
- 24 hours or less in advance, 100% of the price will be charged.
Cancellations can only be made via e-mail ([email protected]).

Article 5: payment and deposits

Payment for both the bike rental, including any accessories, and the bike tours will be done in advance.
Deposits are required for rentals for certain bikes. For all e-bikes, including fatbikes, there is a minimum of €75 deposit to be paid in cash or by card before the rental.
The deposits will be returned according to the same payment method as they were paid as soon as the rented bicycle is returned and in proper order. In the event of damage for A-Bike, the amount charged for the damage will be subtracted from the deposit.

Article 6: obligations for the customer

Customer must treat the bicycle with proper care and in accordance with its actual purpose.
Customer must return the bicycle to A-Bike in its original condition. Any changes or additions by or on behalf of the customer must be undone before the bicycle is returned.
By renting a bicycle or joining a bicycle tour, the customer declares to be:
- In good physical condition, i.e. not suffering from any medical diseases or complaints that influence their riding ability.
- Able to properly ride a bicycle.
A-Bike reserves the right to judge the capacities and abilities of a customer or rider prior to the use of a bicycle.
Both for bike rental and bike tours, the customer must obey all national traffic laws and instructions from A-Bike staff.
The customer/rider must behave as a good renter/rider, which means he:
- Is not permitted to sublet or sublease the bicycle.
- Is not permitted to give the bicycle to a person other than the rider.
- Is not permitted to take the bicycle outside of The Netherlands/Spain without explicit permission from A-Bike.
- Is not permitted to ride on the same individual bicycle with more persons than intended for its purpose
- Must ensure that the person who is contractually indicated as the rider is legally permitted, and physically and mentally fit enough to ride a bicycle.
- Must secure loads on the bicycle with due care.
- Is not permitted to continue using the bicycle if it’s damaged, when its use can lead to aggravation of the damage or affects traffic safety.

Article 7: additional instructions for the customer

The customer must return the bicycle in a clean condition. Cleaning costs with a minimum of €10 may be charged.
Customers must bring a copy of the contract with them upon returning the bike.
Each bike is equipped with two locks. Customers must never leave the bicycle unattended unless properly locked. A-Bike staff will demonstrate correct use of the bicycle locks in the shop.
At the start of the rental or tour, the customer needs to check the bicycle and report any possible defects to A-Bike staff. When the defect(s) cannot be repaired instantly, the customer is permitted to receive a replacement bike. As soon as the customer leaves the A-Bike shop, he accepts the condition of the bicycle.
In case any problems with the bicycle occur in Amsterdam, the customer needs to visit one of the A-Bike shops in Amsterdam (see www.a-bike.nl/storelocator). A-Bike does not reimburse any repairs performed by other companies. When the damage occurs outside of Amsterdam, A-Bike will only reimburse repairs performed by another company if:
- The damage, kind of repair, and costs of the repair are discussed with, and approved by, A-Bike by telephone (+31202445393) AND;
- The customer bought the assurance service as stated in article 10.
In the event of injury to the customer and/or damage or loss of the bicycle, the customers are obligated to:
- Inform A-Bike as soon as possible (by visiting the shop or by telephone or Whatsapp through +31202445393)
- Follow instructions from A-Bike.
- Provide all (requested) information and documents that relate to the event that caused the injury/damage.
- Not leave the bicycle behind without properly securing it.
- Report the event to the local police.
- Submit a fully completed and signed claim form to A-Bike as soon as possible.

Article 8: specific terms for the customer during bike tours

Participants must know how to ride a bike and understand Amsterdam’s traffic rules.
Participants must arrive at the starting location of the tour 15 minutes before the tour commences. Tours will depart no later than 10 minutes affter the scheduled time. There will be no refunds for late arrivals.
All tours are joined at the participant’s own risk. Mike’s Tours Amsterdam and its owners are not liable for any injury, damage, or loss incurred by participants or third parties during any activity. These terms apply to all services pffered by A-Bike Rental & Tours is not liable for any claims, damages, or costs arising from your participation, to the extent permitted by law.
You agree not to make any claims against A-Bike Rental & Tours for any reason, including negligence.
Participants must comply with local laws and indemnify A-Bike Rental & Tours for any breach.
Participants grant permission for the use of photos, videos, or recordings of your participation for legitimate purposes.
You must behave respectfully toward others and follow guide instructions.
Public tours are for ages 12 and up. Children under 12 will not be allowed to join and no refund will be given on the day. Full refunds are available if canceled 48+ hours in advance.
Cycling experience is required. Inexperienced riders may not join the tour.
Bikes are included in the tour price
Food and drinks during breaks are not included.
No deposit is required.

Article 9: obligations for A-Bike

Both for bike rental and bike tours, A-Bike provides a bicycle with the statutory and agreed upon features and accessories, which is clean, well maintained and in a technically good condition.
In case of damage to the bicycle prior to the rental, A-Bike will make a report of the damage in the presence of the customer.
A-Bike will inspect the bicycle for any damage immediately after it is returned.

Article 10: customer’s liability for damage

The customer is liable for any damage to A-Bike related to the bike rental or bike tour unless the damage is caused by the result of a violation of the obligations stated in article 8.
The customer is liable for actions and omissions of the rider(s) and other users of the bicycle(s) comprised by the contract, even if they didn’t have the customer’s permission to use the bike.
The customer must respect all rules and regulations applicable to them. The customer uses the bicycle on his own responsibility. If customer infringes any Dutch rules or regulations, A-Bike can by no means held liable.
In the event of loss, theft, or damage of the bicycle, A-Bike is entitled to charge a (minimum) compensation of:
- €450 for a normal bicycle, €1750 for a touring bike and tandem bike, €1950 for an e-bike, €3900 for a cargo bike and €1400 for the transport box of a cargo bike.
- For damaged parts of a city bike, e-bike and tandem; flat tire €20, saddle €18, lock €41, lights set €20, chain case €11, fork €34, luggage rack €17, bell €5, key for lock €15, gear changer €15, broken basket €13, stand €11, mudguard €11, entire back wheel €75, entire front wheel €65, tire damaged by skidding €20, gear system €150, e-bike battery €450, e-bike charger €150, and wheel with electrical engine €500.
- Lost accessories; phone holder €20, helmet €25, baskets or panniers €20, cable lock €40, ring lock €35.
- Damaged parts of the cargo bike; saddle €39, front light €19, back light €9, steering wheel stem €75, bell €8, key for lock (per key)€15, stand €90, front mudguard €25, back mudguard €30, front wheel €200, back wheel €500, battery €450, charger €150, display €150, gear lever €49, pedal €16, wheel clamp €30, brake lever €50, and disc brakes €30.
- Prices for parts that are not mentioned are determined by the A-Bike staff. The hourly rate for repairs is €48.

Article 11: Assurance policy

A-Bike offers an assurance service, which assures customers less financial risk in cases of damage to, or theft of, the bicycle.
Assurance (at a minimum) costs:
- For normal bikes: for 1-6 hours €3,50, for 24 hours €4,95.
- For special bikes (cargo, tandem): for 1-3 hours €5,95, for 24 hours €8,95.
- For e-bikes the insurance is included in the rental price. For 1-6 hours this is €5,95 for 24 hours this is €8,95
The assurance service covers theft and all sorts of damage of the bicycle, with one exception: the battery of an e-bike is not covered by the assurance service.
An own-risk/deductible of a minimum of €50 for a citybike and touringbike, a minimum of €150 for an e-bike/cargobike/tandem remains for the customer. In case the battery is lost/stolen than the customer has to pay the full price of a minumum of €450.
In the event of theft, the deductible only applies if both keys of the bicycle are returned to A-Bike. Without returning both keys, the renter will still have to pay for the new value of the bicycle.
The amount due in case of damage is based on the costs of repairing the bicycle as stated in article 9.4.
In case of theft, the mitigated financial risk only applies when the customer is able to hand over the keys of the bicycle to the A-Bike staff.
A-bike strongly recommends the assurance service (see article 10.4).

Article 12: dissolution of the contract

A-Bike is entitled to terminate the contract and seize the bicycle if:
- The customer does not obey one or more of their obligations, unless the failure to comply does not justify dissolution.
- The customer passes asway, is put under guardianship, applies for moratorium, is declared bankrupt, or is in a legal debt management regime.
If A-Bike is entitled to seize the bicycle(s), customer must offer full cooperation.
If the customer passes asway prior to the rental period, the contract is automatically dissolved.
A-Bike is not liable for any damage caused by dissolution of the contract.

Article 13: personal data

Personal data of the customer will be processed by A-Bike according to the European Union General Data Protection Regulation. By processing these data A-Bike is given the ability to carry out the contract, provide the customer and/or rider with the best service possible and make personalized offers. The customer can request inspection or correction of his personal data and file objections. Objections by the customer regarding the processing of data for direct mailing will be honoured at all times.

Article 14: applicable law

The contract is governed by Dutch law.

A-Bike BV

Address shops in Amsterdam: Tesselschadestraat 1E, Nieuwe Nieuwstraat 19D, Kerkstraat 27-A, Amstel 140, Oosterdokstraat 106.
Telephone: +31202445393
E-mail: [email protected]
Website: www.a-bike.eu